| One to two-day (8-16 hours) classes are designed to develop management skills through the introduction of key concepts and practice of tools and techniques. Programs can be structured to include follow-up sessions, which allow participants to assess the application of skills and plan for continued improvement. |
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| 1. Building an Effective Team |
- Characteristics of effective teams
- Team start-up process
- Team operations
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| 2. Team Leadership |
- When to use teams
- Team chartering process
- Leader roles and responsibilities
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| 3. Integrated Product Teams (IPTs) |
- What makes IPTs unique
- Customer and supplier roles
- IPT tools and processes
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| 4. Problem Solving |
- Determine the right people to include in the problem solving process
- Implement a six step problem solving process
- Select and use the appropriate problem solving tools or technique
- Follow-up and track implementation of solutions to verify that the problem is solved
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| 5. Process Mapping and Improvement |
- Key steps in process mapping
- Identify opportunities for improvement
- Develop processes to meet identified criteria
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| 6. Facilitation |
- Role of the facilitator
- Key facilitation skills
- Practice with feedback
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| 7. Quality Improvement Tools |
- Overview of quality tools
- Selection and application of tools
- Tracking improvement
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| 8. Excellence In Customer Service |
- Importance of providing excellent customer service
- Provide what customers value
- Use questions to gather information
- Respond effectively to angry or upset customers
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| 9. Delegation and Follow-up |
- Analyze tasks to delegate
- Develop employee skills to effectively accomplish tasks
- Key steps for delegation and follow-through
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| 10. Presentation Skills |
- Target the presentation to the audience
- Develop presentations with impact
- Key delivery techniques
- Practice with feedback
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| 11. Understanding the Basics of Finance |
- How businesses operate from a financial perspective
- Key components of the Income Statement, Funds Statement and Balance Sheet
- Ways to positively impact corporate performance
- Key financial terms and concepts
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| 12. Financial Decision Making for Business Professionals |
- The difference between cash flow and profit
- Impact of the time value of money
- Determine cash inflow and outflow for a project
- Use evaluation methods to select and rank viable capital projects
- Present projects demonstrating the financial impact
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| 13. Operating Plans and Budgets |
- Types, advantages and uses of budgets
- Budgeting weaknesses
- Key budgeting terms and concepts
- Develop a master budget and cash budget
- Budget variances
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