Management Development

Management training and development programs from Bradley/Lambert Inc. help your staff to perform at their best. We offer our clients a thorough list of half-day modules that are designed to make an employee's transition to leadership positions as smooth and successful as possible by properly outlining new responsibilities and skills.

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Integrated Leadership Development Training Curriculum
 
Integrated Leadership Development provides a curriculum that supports development of necessary skills and knowledge needed by supervisors, managers and executives. The classes provide leaders with techniques, tools and knowledge necessary for each position and to help them work collaboratively across functional lines and transition into increasing responsibility
 
Objectives
The Integrated Leadership Development Curriculum will have the following objectives:
  • Implement a curriculum to improve manager competencies
  • Provide a mechanism for individuals to assess their own skills and plans
  • Offer a curriculum that covers all learning and experiences for managers and executives to fully develop
 
Build Your Own Curriculum
SAMPLE INTEGRATED CORE CURRICULUM
Supervisory Management Executive/Leadership
Role of the Manager Managing Managers Role of the Leader
Financial Impact of Decisions Budgeting and Business Planning Short & Long Range Planning
Creating a Motivating Environment Delegation and Follow-up Delegation and Follow-up
Communication Presentation Skills Organizational Communication
Coaching Performance Management Leading a High Performance Organization
Problem Solving (Part 1) Problem Solving (Part 2) Continuous Improvement
Effective Meetings Conflict Management Leading Change
Building a Team Facilitation Skills Using Teams for Results
 
A. Supervisor/Manager Core Curriculum
Half-day (4 hour) modules may be selected from the following list.  The modules are designed to introduce new supervisors to their responsibilities and develop skills of current supervisors.
 
1. Role of the Supervisor
  • Experiential exercise – importance of role
  • Key components of the supervisor role
  • Making the transition to supervisor
2. Conflict Management
  • Conflict management styles
  • Sources of conflict
  • Conflict resolution process
3. Creating a Motivating Environment
  • Identify and eliminate barriers to motivation
  • Determine motivators within the work environment
  • Individual motivation
4. Coaching
  • Setting performance expectations
  • Guidelines for feedback and coaching
  • Follow-up
5. Communication – Listening
  • Barriers to effective listening
  • Key skills for improving listening
6. Communication
  • Communicating upward
  • Stating positions clearly
  • Providing information to employees
7. Problem Solving
  • Six step problem solving process
  • Identifying root causes rather than symptoms
8. Team Building
  • Characteristics of effective teams
  • Stages of team development
  • Effective team leader behaviors
9. Effective Meetings
  • Making the most of meeting
  • Before, during and after the meeting
  • Documenting results
 
 
B. Advanced Supervisor/Manager Development Classes
One to two-day (8-16 hours) classes are designed to develop management skills through the introduction of key concepts and practice of tools and techniques. Programs can be structured to include follow-up sessions, which allow participants to assess the application of skills and plan for continued improvement.
 
1. Building an Effective Team
  • Characteristics of effective teams
  • Team start-up process
  • Team operations
2. Team Leadership
  • When to use teams
  • Team chartering process
  • Leader roles and responsibilities
3. Integrated Product Teams (IPTs)
  • What makes IPTs unique
  • Customer and supplier roles
  • IPT tools and processes
4. Problem Solving
  • Determine the right people to include in the problem solving process
  • Implement a six step problem solving process
  • Select and use the appropriate problem solving tools or technique
  • Follow-up and track implementation of solutions to verify that the problem is solved
5. Process Mapping and Improvement
  • Key steps in process mapping
  • Identify opportunities for improvement
  • Develop processes to meet identified criteria
6. Facilitation
  • Role of the facilitator
  • Key facilitation skills
  • Practice with feedback
7. Quality Improvement Tools
  • Overview of quality tools
  • Selection and application of tools
  • Tracking improvement
8. Excellence In Customer Service
  • Importance of providing excellent customer service
  • Provide what customers value
  • Use questions to gather information
  • Respond effectively to angry or upset customers
9. Delegation and Follow-up
  • Analyze tasks to delegate
  • Develop employee skills to effectively accomplish tasks
  • Key steps for delegation and follow-through
10. Presentation Skills
  • Target the presentation to the audience
  • Develop presentations with impact
  • Key delivery techniques
  • Practice with feedback
11. Understanding the Basics of Finance
  • How businesses operate from a financial perspective
  • Key components of the Income Statement, Funds Statement and Balance Sheet
  • Ways to positively impact corporate performance
  • Key financial terms and concepts
12. Financial Decision Making for Business Professionals
  • The difference between cash flow and profit
  • Impact of the time value of money
  • Determine cash inflow and outflow for a project
  • Use evaluation methods to select and rank viable capital projects
  • Present projects demonstrating the financial impact
13. Operating Plans and Budgets
  • Types, advantages and uses of budgets
  • Budgeting weaknesses
  • Key budgeting terms and concepts
  • Develop a master budget and cash budget
  • Budget variances
 
Executive Curriculum
Executive curriculum is tailored to meet specific needs.
Programs for executives focus on developing and enhancing skills that are critical to success when employees move to senior positions. Programs vary in length and are generally tailored to the needs of the specific organization. Workshops include:
1. Applying Facilitation Skills
2. Leading a Planning Process
3. Team Leadership
4. Leading Change
5. Managing Managers
6. Developing Presentation Skills
7. Leading a Customer Focused Organization