Human Resources Score Card

Acquisition

• Cost per hire
• Time to fill jobs
• Number of new hires
• Number of replacements
• Quality of new hires

Maintenance

• Labor cost as % of operating expense
• Average pay per employee
• Benefits cost as % of payroll
• Cost per paycheck
• Revenue per FTE
• Health care cost per employee
• HR investment factor = HR expense ? total FTE
• HR expense percentage = HR expense ?operating expense
• Profit index = (revenue ¦ purchased services) ? total FTE
• Employee satisfaction
• Manager satisfaction

Retention

• Separation rate [Total = (voluntary + involuntary separations); A Exempt vs. Non Exempt; By length of service; By top performers ]
• Cost of turnover
• Turnover reasons

Development

• Training cost (% of payroll)
• Training cost per hour
• Number trained
• Employees trained percentage
• Training hours provided [Per employee, By function, By job group]
• Trainee satisfaction
• ROI of training

ROI of Implemented HR Initiatives